Frequently Asked Questions
Everything you need to know about BLUETTI power solutions and services.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and flexible financing options through Klarna and Affirm.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do BLUETTI products come with a warranty?
Yes, all BLUETTI portable power stations and solar panels come with a limited warranty ranging from 2 to 5 years, depending on the specific model and series.
Can I track my shipment after it has been dispatched?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are BLUETTI power stations compatible with other solar panel brands?
Our power stations are compatible with most third-party solar panels as long as they have the correct MC4 connectors and the voltage output falls within the station's input range.